Our Services

Comprehensive Cybersecurity for NYC's Most Regulated Industries

From ongoing managed protection to one-time assessments, every Xintel service is designed for the real operational constraints of healthcare, legal, and financial small businesses.

01 — Security Risk Assessments

Know Exactly Where You're Vulnerable — Before Attackers Do

Most small businesses assume they're safe until they're not. Our security risk assessments give you a complete, prioritized picture of your organization's security gaps — technical, administrative, and physical.

Every assessment is mapped to the relevant regulatory framework for your industry: HIPAA Security Rule, NY SHIELD Act, or FTC Safeguards Rule. You get a report you can act on and present to auditors.

What's included

  • Network vulnerability scanning and external attack surface review
  • Review of access controls, user permissions, and authentication policies
  • Physical security assessment (workstations, printers, server rooms)
  • Email security and phishing susceptibility review
  • Backup and disaster recovery capability evaluation
  • Vendor and third-party risk review
  • Executive-ready report with prioritized remediation roadmap
  • Regulatory gap analysis (HIPAA / SHIELD / FTC)
HIPAA Risk Analysis NIST CSF CIS Controls v8 NY SHIELD

By the numbers

197 Average days a breach goes undetected in small businesses
$4.45M Average total cost of a data breach (IBM 2024)
$1.9M Maximum HIPAA penalty per violation category

Our assessment process

01

Discovery call

30-minute kickoff to understand your environment, size, and compliance requirements.

02

On-site / remote audit

We scan your network, review policies, and interview key staff. Typically 2–4 hours.

03

Report delivery

Full written report with findings ranked by risk level, remediation steps, and compliance mapping.

04

Remediation support

We walk you through the report and help you prioritize what to fix first.

02 — Regulatory Compliance Management

Stay Audit-Ready Without Hiring a Compliance Team

HIPAA, NY SHIELD Act, FTC Safeguards Rule — compliance isn't a one-time checkbox, it's an ongoing program. For most small businesses, maintaining it internally is unrealistic. We run it for you.

Our compliance management service covers documentation, training records, annual reviews, and vendor oversight — everything a regulator or auditor would ask for, always up to date.

Industries & regulations covered

🏥

HIPAA — Medical & Dental Practices

We manage your Security Rule compliance including annual risk analysis, workforce training documentation, Business Associate Agreements (BAAs), and technical safeguard implementation. HHS audit-ready at all times.

HIPAA Security RuleHIPAA Privacy RuleBAA ManagementPHI Safeguards
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NY SHIELD Act — Law Firms & All NY Businesses

NY SHIELD requires any business with NY resident data to maintain "reasonable" security measures. We define, implement, and document those measures — and handle breach notification obligations if needed.

NY SHIELD ActData InventoryBreach Notification
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FTC Safeguards Rule — Accounting & Financial Firms

The updated 2023 FTC Safeguards Rule requires CPA firms handling consumer financial data to maintain a written information security program, designate a qualified individual, and conduct annual risk assessments.

FTC Safeguards 2023WISP DocumentationQualified Individual

What we manage for you

  • Written Information Security Program (WISP)
  • Annual and semi-annual risk assessments
  • Employee training records and attestations
  • Business Associate / vendor agreements
  • Incident response and breach notification procedures
  • Access control and password policy documentation
  • Audit log review and retention policy
  • Ongoing regulatory monitoring for rule changes

Penalty exposure without compliance

$100–$50,000HIPAA — per violation, per day uncorrected
$5,000+NY SHIELD — per intentional violation
$100,000+FTC Safeguards — per incident
03 — Managed Detection & Response (MDR)

24/7 Threat Monitoring — While You See Patients and Clients

Attackers don't work 9-to-5. Neither do we. Our MDR service monitors your endpoints, network, and cloud environment around the clock — detecting and responding to threats before they cause damage.

For small businesses without a dedicated IT team, MDR is the closest thing to having a security operations center (SOC) at a fraction of the cost.

What we monitor

  • Endpoint devices — laptops, desktops, workstations
  • Microsoft 365 / Google Workspace account activity
  • Network traffic and firewall logs
  • Cloud storage access (SharePoint, OneDrive, Google Drive)
  • Remote access and VPN connections
  • Email for phishing, malware, and Business Email Compromise (BEC)
  • Dark web monitoring for leaked credentials

Response capabilities

  • Automated threat containment (isolate infected endpoint)
  • Alert triage and investigation by our security team
  • Real-time notification to practice owner / designated contact
  • Guided remediation with step-by-step instructions
  • Monthly security posture report with trend analysis

Response time commitments

15 minAlert triage — critical severity
1 hrResponse SLA — Enterprise plan
4 hrResponse SLA — Professional plan
24/7Monitoring coverage, 365 days/year

Technology stack

  • EDR (Endpoint Detection & Response) agent deployment
  • SIEM log aggregation and correlation (Enterprise)
  • Microsoft Defender integration
  • Email security gateway
  • Vulnerability management scanning
04 — Employee Security Awareness Training

Your Staff Is Your Biggest Risk. We Turn Them Into Your First Defense.

Over 90% of successful cyberattacks begin with a phishing email. One employee clicking the wrong link can bring down your entire practice. Our training program changes behavior — not just awareness.

We run realistic phishing simulations, conduct live or virtual training sessions, and track results over time so you can see measurable improvement. All training content is tailored to your industry and role type.

Training program components

  • Baseline phishing simulation to measure current click rates
  • Interactive training modules (30–45 min, self-paced)
  • Industry-specific scenarios (healthcare, legal, financial)
  • Spear phishing and Business Email Compromise (BEC) simulations
  • Password hygiene and multi-factor authentication training
  • Secure remote work and device usage guidelines
  • Completion tracking and compliance attestation records
  • Monthly follow-up phishing tests with trend reporting
HIPAA Workforce Training Phishing Simulations BEC Prevention MFA Training

Average client results

34% → 3%Phishing click rate reduction after 90 days
90%Of breaches involve a human element (Verizon DBIR 2024)
$10.71MAverage cost of a healthcare data breach — the highest of any industry

Delivery formats

  • Live virtual sessions via Zoom / Teams (30–60 min)
  • On-site lunch-and-learn workshops
  • Self-paced video modules with quizzes
  • Bilingual delivery available (English + Mandarin)
05 — Incident Response

When Something Goes Wrong, Every Minute Costs Money

A ransomware attack. A data breach. An employee clicking a malicious link. When a security incident occurs, you need a team that's done this before — not someone Googling solutions while your systems are down.

Our incident response service covers the full lifecycle: containment, eradication, recovery, and regulatory notification. We've helped NYC businesses get back online fast and avoid six-figure penalties.

Incident response lifecycle

01

Detection & triage

Confirm the incident, assess scope, and classify severity. Immediate containment actions begin.

02

Containment

Isolate affected systems to prevent spread. Preserve evidence for investigation and regulatory purposes.

03

Eradication

Remove malware, close attack vectors, rotate credentials, and patch vulnerabilities.

04

Recovery

Restore systems from clean backups, validate integrity, and resume operations safely.

05

Regulatory notification

Guide you through HIPAA breach notification, NY SHIELD reporting, and patient/client communications.

06

Post-incident review

Root cause analysis and hardening recommendations to prevent recurrence.

Emergency contact

If you're experiencing an active incident right now:

🚨 Call (833) 366-6888 support@xintel.net

Retainer vs. emergency rates

IncludedIR support for Professional & Enterprise plan clients
$250/hrEmergency IR for non-retainer clients

Tip: clients on a managed plan get priority response and included IR hours — a meaningful benefit when minutes matter.

Get Started

Not Sure Which Service You Need?

Start with a free 30-minute consultation. We'll assess your situation and recommend exactly what makes sense — no overselling.